Don’t Stress About Like Headless Chickens
Don’t Stress About Like Headless Chickens
Manage well at work to have a harmonious day
There are days that are just mad. The clients came together and they needed their solutions. Today was one such day. Whatever mood they came in with, as health providers, we should never lose our cool.
First patient A came with a denture that could not be used and it had been redone somewhere before. The fact that she had been deprived of food for a period of time did not put her in a good mood.
Meanwhile, another senior patient B trooped into the clinic on time and wanted to be seen immediately. A’s appointment time had cut into B’s and B was turned off by the fact that she had to fill in some digital form for registration records.
Patient C who was known to be impatient was on the way. Immediately we texted her to make her know that there will be some delay.
The dental assistants’ nerves were frayed by now as they felt the tensions arose.
All hell would break loose if things did not calm down. That was nothing serious but emotions were riding high.
As the dentist and leader, I needed to resolve the situation amicably.
